Moordown Medical Centre
Across the country doctors, nurses and all NHS staff are trying to help the country deal with an unprecedented situation in all our lifetimes.
Normal working arrangements in primary care are no longer possible.
For example, it is simply inappropriate to issue Fit Notes (‘Med 3s’) for everyone affected. Please click this link to read the UK government COVID-19 guidance for anyone self isolating or off work due to coronavirus infection during the current pandemic.
The GPs at Moordown Medical Centre are proud of how our team are coping with the rapidly changing requirements and challenges. We ask that you bear with us and follow national advice closely. There are little but important things we can all do as individuals to help ourselves and each other.
Please look after yourself, your friends and families but also consider any neighbours in your community that need your support. If we all pull together then we are stronger.
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MOORDOWN MEDICAL CENTRE HAS CHANGED HOW WE ARE CURRENTLY OPERATING IN ORDER TO KEEP OUR PATIENTS, COLLEAGUES AND OURSELVES SAFE DURING THE CORONAVIRUS PANDEMIC.
THE PRACTICE HAS TAKEN THE DECISION TO REDUCE THE AMOUNT OF PEOPLE ATTENDING THE SURGERY. THIS MEANS THAT BOOKED ROUTINE APPOINTMENTS MAY BE CONVERTED TO TELEPHONE CALLS AND NON-URGENT APPOINTMENTS POSTPONED.
ANYBODY WHO REQUIRES URGENT ON THE DAY MEDICAL TREATMENT WILL BE SEEN BY ONE OF OUR CLINICAL TEAM.
WE ARE GRATEFUL FOR THE SUPPORT THAT SO MANY OF YOU HAVE SHOWN US IN THIS CHALLENGING TIME AND WILL ENDEAVOUR TO RESUME NORMAL OPERATIONS WHEN WE CAN.
IF YOU SUSPECT YOU HAVE CORONAVIRUS PLEASE DO NOT COME TO THE SURGERY
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What to do if you have symptoms (including cough, fever or flu-like symptoms)
If you have a cough, fever or flu-like symptoms you must self-isolate.
- If you live ALONE this must be for 7 days from when your symptoms started
- If you share your home with anyone else, ALL household members must isolate for 14 days from when the first persons symptoms started, until 7 days after the last person develops symptoms (i.e. this will be longer than 14 days for everyone if the last person to develop symptoms does so in the second week).
- See here for the full guidance
Unless you are seriously unwell, you do not need to contact any medical services. You do not need to contact either your GP or 111 just to let them know you are self-isolating.
If you do feel you are seriously unwell, you must use the 111 Coronavirus service BEFORE calling the surgery. If you call for an appointment without having done this and followed all their advice, our reception team will advise you only to call back once you have done this.
If you are not sure, you can use the 111 Coronavirus service to find out more.
We do NOT have access to testing for the virus.
Self-isolation
If you have been given instructions to self-isolate by 111, you MUST follow this advice. You DO NOT need a GP Medical certificate (MED3) for this (see below).
See here for some advice on how to manage when you and your family are self isolating
Support for those affected/Sick Pay/Medical Certificates
To support people affected by COVID-19, various new measures have been introduced including:
- eligibility for Statutory Sick Pay from day 1
- no requirement for a GP MED3 to evidence self-isolation where this has been recommended, and
- measures for those applying for Universal Credit who have been advised to self-isolate.
Please see here for further information.
We will NOT be able to provide medical certificates in these situations, please direct your employers to this link if there is any doubt.
Letters regarding cancellation of travel plans and working from home
We are not able to give advice about working from home (see here) or issue letters supporting cancellation of travel plans (see here). Please do not call regarding this issue.
What can you do to reduce your risk?
DO
- wash your hands with soap and water often – do this for at least 20 seconds
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin straight away and wash your hands afterwards
- try to avoid close contact with people who are unwell
DON'T
- do not touch your eyes, nose or mouth
Visit NHS 111 for more information about how it spreads and how to avoid infection
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OUR ONLINE APPOINTMENT BOOKING SERVICE HAS BEEN SUSPENDED. THIS DOES NOT APPLY TO PRESCRIPTION REQUESTS AND WE ENCOURAGE ALL PATIENTS TO USE THIS FACILITY SO THEY DO NOT NEED TO ATTEND THE SURGERY.
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DIABETICS ADVICE
Please see the advice on how to self manage at home when feeling ill & when to seek medical help
Diabetic Advice Type 1
Diabetic Advice Type 2
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**We are pleased to announce that we are now accredited as a Veteran Friendly Practice.**
How likely are you to recommend our practice to friends and family if they needed similar care or treatment? Please click on the patient survey above and let us know.......
In January 2020 the following results were received:
83% (271 respondents) of patients stated that they were extremely likely to recommend us
11% (39 respondents) of patients stated that they were likely to recommend us
1% (4 respondents) of patient stated they were neither likely nor unlikely to recommend us
1% (2 respondents) of patient stated that they were unlikely to recommend us
3% (10 respondents) stated they were extremely unlikely to would recommend us
1% (3 respondent) stated they didn't know if they would recommend us
Thank you for your continued support in providing this feedback to us.
About the Friends and Family Test
(NHS Friends and Family Advert)
Friends and Family Test
About the Friends and Family Test
Online Access
You can book appointments or request a repeat prescription on-line. If you do not have a User name or Password, please contact the surgery. If there are any problems with this system, please tell us about them.
Please click here to book an appointment or request a repeat prescription online (if you do not have a Username or Password, please contact the surgery).
(Site updated 25/03/2020)