We are closed the first Wednesday of each month between 12:00 – 14:00.

Extended hours are available from our East Way Site, which is on an appointment only basis.

The practice undertakes 4 sessions of staff training each year where the practice is closed for this purpose.  In the case of an urgent medical need that cannot wait until the practice is next open, please call NHS 111.

The dates of training for the coming year are as follows:

Tuesday 6th June 2023 from 1530- 1700.  The practice will reopen at 1700pm

Please use the NHS 111 number appropriately, this is not a repeat prescription service

 Using NHS services wisely over the winter, can help you get the right treatment, in the right place, at the right time – first time.

Think NHS 111 first

• The 111 service is available 24/7 either online – 111.nhs.uk – or via your phone.
• The team will do their best to answer your call as quickly as possible though it may take a little longer due to the current demand. Please be patient and kind when you get speak to an advisor.

If you are visiting Dorset and need to speak to a GP please contact your existing practice

• Contact your own GP practice for support or advice on your ongoing or minor health issues. Visit your practice website to find out their opening hours and services.

Get prepared and use your local pharmacy

• Ensure you have any repeat medications and if you need them, please allow a couple of extra days for preparation.
• Use your nearest pharmacy for minor ailments such as headaches, aches and pains.

Use digital services

• Make use of electronic services such as eConsult when contacting your GP.
• The Digital Health App Library recommends apps that help with a wide range of health conditions – orcha.co.uk.
• Healthier Together provides advice for parents.

COVID-19 and other respiratory illnesses are still circulating, so stay at home if you’re feeling unwell and avoid contact with other people.

Only ever call 999 in a medical emergency

• This is when someone is seriously ill or injured and their life is at risk.

If you have friends, relatives and loved ones who are currently residing in hospital but are ready to leave, help both them and the NHS by assisting them with their return home. This is best for patients and helps free up beds for those who may be in greater need. For more information visit www.dorsethealthcare.nhs.uk/home-first.

When to go to A and E Link

Also please consider the following:

• The website Stay Well Dorset has opening arrangements for all MIU, Urgent Care and Mental Health settings. www.staywelldorset.nhs.uk . It provides a lot of alternatives to A&E.
• You can also submit an econsult via our website for non-urgent problems.
• You may also like to try the Dorset WaitLess App. WaitLess combines live feeds from local medical service to give accurate wait times and combines this information with the travel time to each location allowing people with minor injuries to make an informed choice about where to access treatment. The App can be downloaded from the Apple App Store or Google Play Store or here https://ourdorset.nhs.uk/waitless/

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.