For non-urgent problems, we offer routine telephone appointments for a GP to phone you. These can be booked in advance and the doctor can phone you at any time throughout the day up until 18.30pm. Please always ensure that you provide us with the most appropriate contact number for the GP to speak to you.  Due to staff shortage the doctor is only able to try once to phone you. If you miss the call the doctor will not try again and you will have to arrange for another day. 

Don't forget to tell us when you move address or change your contact phone numbers.  This is the biggest cause of delays and frustration!

We are working to improve access to appointments for our patients, in particular at evenings and weekends. These appointments may be at a different site (e.g. the Urgent Treatment Centre at Bournemouth Hospital).

We work closely with our Primary Care Network partners, which are James Fisher Medical Centre, St Alban's Medical Centre and Panton Practice.  We may on occasion, subject to staffing, offer clinics out of these practices to provide additional services.  The team will be able to offer these when available.

These are predominantly for the elderly housebound or people who are too ill to attend the surgery.

If a visit were necessary, it would greatly assist the doctor to make the request before 11:00. However, should you feel better following your request for a doctor to visit, please telephone the surgery and cancel this asap please note:

Home Visits are not for people who do not have transport.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. The practice does send text reminders to patients if you have a current mobile.  Please ensure that you have consented for us to send you appointment text reminders.  Thank you for cancelling appointments you are unable to make or no longer require as this helps us to manage capacity and reduce waiting times by offering to other patients.

If you persistently fail to notify the Practice that you are unable to attend appoiontments, you may be removed from our practice register.

You can also complete our appointment cancellation notification request form at the top of this page. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.  Whilst we endeavour to support you to manage and attend your appointments, this is not a 100% fail safe service .  Please ensure you take responsibility for managing and attending your booked appointments.

To have this service you will need to register by completing a consent form.  Please click on the Sign Up for SMS Reminders link opposite and complete the form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.