Everyone working for the NHS has a legal duty to keep information about you confidential. You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.
We only ever use or pass on information about you if other allied professionals have a genuine need for it and it is in your interest. Whenever we can, we will remove details which identify you. Anyone who receives information from us is also under a legal duty to keep it confidential.
NB: Private Room – We have a Private Room available should patients wish to discuss confidential matters with surgery staff away from the Reception Area.
Zero Tolerance to Violent/Abusive Patients
Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the Reception Staff to contact the management team in the first instance, who will be happy to address your concerns.
However, the practice will not tolerate under any circumstances any shouting or swearing; unreasonable and/or offensive remarks or behaviour; harassment; threatening behaviour; actual assault; damage to employee’s/employer’s property or attacks on members of practice staff or public. Patients who fail to comply with this will (more than likely) be removed from the Moordown Medical Centre Patient List.