Noticeboard

 STAFF CHANGES JULY 2020 ANNOUNCEMENT

After being a GP Partner at Moordown Medical Centre for over eight years, Dr Chris Elfes has formally announced his decision that sadly he will be leaving us in July 2020. Dr Elfes has given excellent service and dedication to his patients and work colleagues alike. He will be greatly missed.

 

At the same time, we are delighted to announce that Dr Helen Wright will take over his role as a GP Partner. 

We are also pleased to welcome Dr Laura Foster to the practice team.

 We would like to take this opportunity to thank Dr Elfes for all his hard work and support over the years and wish him good luck in the future. He is continuing to work in his other roles across medical assessment and education, but also intends to spend some time working abroad.

We would also like to welcome Heather Martin to our team.  Heather is an experienced Advanced Nurse Practitioner who works alongside the GP's in helping our patients.

 

 

 

 

 

 

 

 

Practice Policies

Confidentiality 

Everyone working for the NHS has a legal duty to keep information about you confidential.  You may be receiving care from other people as well as the NHS.  So that we can all work together for your benefit, we may need to share some information about you. 

confidentialityWe only ever use or pass on information about you if other allied professionals have a genuine need for it and it is in your interest.  Whenever we can, we will remove details which identify you.  Anyone who receives information from us is also under a legal duty to keep it confidential. 

NB: Private Room – We have a Private Room available should patients wish to discuss confidential matters with surgery staff away from the Reception Area.


Zero Tolerance to Violent/Abusive Patients 

Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the Reception Staff to contact the management team in the first instance, who will be happy to address your concerns.
 
However, the practice will not tolerate under any circumstances any shouting or swearing; unreasonable and/or offensive remarks or behaviour; harassment; threatening behaviour; actual assault; damage to employee’s/employer’s property or attacks on members of practice staff or public.  Patients who fail to comply with this will (more than likely) be removed from the Moordown Medical Centre Patient List. 



 
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