Noticeboard

 STAFF CHANGES JULY 2020 ANNOUNCEMENT

After being a GP Partner at Moordown Medical Centre for over eight years, Dr Chris Elfes has formally announced his decision that sadly he will be leaving us in July 2020. Dr Elfes has given excellent service and dedication to his patients and work colleagues alike. He will be greatly missed.

 

At the same time, we are delighted to announce that Dr Helen Wright will take over his role as a GP Partner. 

We are also currently advertising for additional clinicians to ensure we maintain our current capacity to offer a good service.

 

We would like to take this opportunity to thank Dr Elfes for all his hard work and support over the years and wish him good luck in the future. He is continuing to work in his other roles across medical assessment and education, but also intends to spend some time working abroad.

 

 

 

 

 

 

 

 

Comments Suggestions and Complaints

Comments, Suggestions and Complaints 

We welcome your comments both positive and negative as they let us know when we get it right and where there is room for improvement.  Our Suggestions & Comments form can be found in the Waiting Room and when completed can be posted in the red Suggestions Box on the wall.   Alternatively you can download a copy of this form below and either email to moordown.patients@dorset.nhs.uk or return to the surgery.  ( Please note this email address is not checked daily and is not for any medical matters)

Suggestions comments form.doc

If however, you are unhappy with any aspect of your care or service, please speak to the Practice Manager or another member of the Management Team as soon as possible as we believe this will give us the best changce of putting right whatever has gone wrong.  However if you wish to make a complaint we operate an In-House Complaints Procedure.  This procedure does not deal with any matters of legal liability or compensation.  Full details of how to complain are found in our leaflet How To Make Comments, Suggestions and Complaints located in the Waiting Room or alternatively you can download a copy from the link below: 

complaints leaflet updated November 2017

Child Friendly Complaints Information - for a child friendly version please click on the link below:

Children and young person leaflet

In the event that you need help with NHS complaints, the Dorset Advocacy Service can offer free information, support and advocacy if you are not satisfied with any complaint so long as it relates to a service provided or funded by the NHS in our area.  For further information on this service please download a copy of their leaflet from the link below.

Dorset advocacy leaflet Jan 2015.pdf

 



 
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